Returning Online Orders
You will have 30 days to return the items for a full refund. To process a return please send your unwanted items to the following address:
ATTN: Arbor & Co
1070 S. 350 E.
Provo, UT 84606
Make sure to include your name and order number in the package. The refund will be processed as soon as we receive your order. If the package is returned after our 30-day window or doesn’t fit into our criteria the package may be subject to denial and sent back to you OR a restocking fee will be charged. You’ll get an email notification if your returned package falls into either of these categories.
All items marked FINAL SALE cannot be returned.
Return Policy
We accept return of unworn, unwashed merchandise provided that it is returned no later than 30 days from the date of delivery and that all original tags are attached. To ensure returns are promptly processed, include with your returned item(s) the original packing slip. Alternatively, you may write your order number on the outside of the package.
Clothing Condition
Item(s) showing signs of wear or damage will be returned to the customer and no refund will be issued.
Arbor & Co is not responsible for item(s) damaged due to not following the proper washing instructions indicated on the clothing. We recommend all items are either
dry-cleaned or hand washed with cold water.
Shipping
- Orders are shipped within 2-4 business days after the order is placed.
- The customer is responsible for return shipping costs.
- We are not responsible for any lost return packages.
- Arbor & Co DOES NOT cover taxes, tariffs, customs or import fees on international packages.
Sale Items
ALL SALE ITEMS ARE FINAL SALE
Online Exchanges
- We do not process online exchanges. If you would like to exchange your purchase for something else, just return your item(s) and purchase the item(s) you would like through the site.
- We will credit your card within 3 to 5 days after we receive the return to our store.
FAQ